Welcome to our customer testimonials page. Check out some of our recent reviews! We welcome you to send us your testimonial at firstname.lastname@example.org or log into one of these websites and leave your comments there.
♥ ♥ ♥ ♥ ♥ Daniel G. Jersey City, NJ 8/18/2016
“My wife and I worked with Rob DiDonato to set up and plan for a 54 passenger shuttle service. The service was for 10 hours but had a lot of trips so we needed to be sure the guests can get to/from the hotel to the church and reception. Rob was very helpful and responded to every one of our emails on short notice – it definitely took the stress out of planning transportation for our guests. On the wedding day, we didn’t even think about the transportation, we knew we were in good hands after all of the planning involved. Great service and thank you for providing the transportation for our guests throughout the wedding!”
♥ ♥ ♥ ♥ ♥ Larry D. New York, NY 11/3/2016
Hired them for a wedding. On time for pickup. On time for return. Friendly bus driver. and the guy Rob was easy to deal with when booking the reservation. Their pricing was in line with everyone else. Would use them again if I ever needed one.
♥ ♥ ♥ ♥ ♥ Jo W. New York, NY 6/9/2016
We had a great experience with J&R Tours and Rob DiDonato. They were always responsive to our emails and phone calls, flexible and accommodating to our wedding plan changes, their buses arrived early and were clean, comfortable, and new. Their drivers were courteous and nice to all our guests. Everything was actually quite smooth and seamless. We would use them again in a heartbeat and would recommend them to our friends. Prices are also reasonable!
♥ ♥ ♥ ♥ Ellie B. Long Island City, NY 5/30/2016
I am happy to report that the issues with my previous negative review of this company have been resolved. My office is one of a few corporate customers that use this service from the White Plains train station to our office complex a couple of towns over. When I, on behalf of several passengers, complained about the condition of the bus and the rough ride (no shocks, causing an uncomfortable ride), the manager of this route immediately responded. Though it took a few weeks to resolve, I am happy to say they replaced the bus and we are all much happier passengers. I was pleased that the management was so responsive and showed concern for its customers.
♥ ♥ ♥ ♥ Pam M. Scarsdale, NY 11/16/2015
Used J&R Tours to transport kids to and from NYC for a Bat Mitzvah…it was our second time using them. They were FANTASTIC both times. On time, responsible and courteous. Worked with Rob at J&R both times – and he is amazing!
♥ ♥ ♥ ♥ ♥ Steve M. Hopewell Junction, NY 5/26/2015
We used J&R tours for our wedding this past weekend, and had a wonderful experience. While shopping for a bus service for our wedding guests to and from the hotel and venue, there were several transportation companies in Westchester to choose from. I had read a review on another website referring J&R, so I gave them a call and spoke to Rob. He was extremely helpful with providing price quotes for several vehicle and timing scenarios, and helped me to choose the best one for our needs. The J&R price was also much better than several other quotes that I got. The bus appeared to be brand new, the driver was professional and patient with my rowdy and unorganized wedding crowd, and the whole experience was easy and pleasant from start to finish. Too bad to hear that another Yelp reviewer had an unpleasant experience, but I had a great one. The terms were clear and the communication was excellent throughout the entire planning process. Very glad that I found J&R. Thanks!
♥ ♥ ♥ ♥ ♥ Barbara S. Bronx, NY 1/24/2013
Awesome, on time and friendly. They made two trips back and forth to the hotel for my guests staying there so they did not have to drive the 15 miles and it was well worth it. The driver was professional and kind. The bus was clean and well kept.
Source: THE KNOT
“Above and Beyond”
♥ ♥ ♥ ♥ ♥ Nicole C.
“We used J&R Tours to transport our guests to and from the hotel and reception. The driver was so professional and polite, going above and beyond to make sure my husband’s Uncle who uses a wheel chair was comfortable and secure on the bus. Great recommendation from our venue!!”
♥ ♥ ♥ ♥ ♥ Bobbi W.
“We used J&R Tours 54 passenger shuttle to transport our guests from the hotel to our reception site and back. The service was exceptional!! Rob was very professional and easy to work with. He took the stress out of worrying about how to transport our guests. The driver was very professional and pleasure to work with but more importantly he was there at the exact times and places we expected him to be with a smile on his face. He made sure everything ran smoothly so we didn’t have to worry about a thing. We highly recommend J&R Tours for your next event!!”
♥ ♥ ♥ ♥ ♥ Melissa D.
We used a 54 passenger bus for the entire day of our wedding. We got married at the hall so we didn’t need limos but also didn’t want to drive ourselves so we all took the bus at different times. The pick ups were prompt and they even extended the time for us without charging extra. They without a doubt gave us the best price. The bus was nice and comfortable and everybody was happy that they could drink at the wedding without having to worry about driving back. We were very pleased and would use this company again.